| Challenges | Solutions | Benefits |
| Sales Managers work “Offline” while on the road | Sync data collected offline in Amdocs CRM | Always have the most up-to-date information about your customer |
| Sales professionals depend on Outlook to be both an E-mail client, and personal Organizer | Juggling inbound E-mail requests and leads between E-mail and CRM client | PDAs and phones are kept synchronized via Outlook |
| Synchronize To Do list with Action Items and harmonize contact lists | Capture inbound E-mail in Outlook and transfer to Amdocs CRM. Append to customer file | Synchronize Outlook with Amdocs CRM and then transfer to a PDA or phone via Outlook device sync |
| Always have the most up-to-date information about your customer | Keeps customer requests organized and makes managing sales opportunities easier | Get the information you need and take it with you wherever you go |
