Message Capture

• Capture incoming customer E-mail in Outlook and transfer to the Amdocs CRM database
• Append messages and attachments to Amdocs CRM customer account information. Associate and organize by:
  • Account information and/or opportunity log
  • Contact info
  • Customized fields

• Use message details in Amdocs CRM to drive the sales process:
  • Use E-mail to follow-up
  • Trouble ticket registration
  • Associate messages with To-Do items for better task routing
  • Configure the convenient auto reply for quicker responses to customer, and out-of-office replies

Message Capture

• Compose messages inside of Amdocs CRM and send automatically via Outlook
• Amdocs CRM E-mail template with standard fields (To, CC, BCC, Subject, and message body)
• Store and organize messages for quick reference